Group Security Tech Support Technician

Location: JD CEE/ MIG Cracow

Main job purposes:

• to assist in the security installation handover, ongoing maintenance of the physical and electronic security equipment within Group JD Sports Fashion plc premises
• to assist in ensuring the smooth and effective operation of the Group JD Sports Fashion plc Security Tech Support Helpdesk and ensuring all equipment is functioning correctly

The Employer provides initial training in using the system at the Headquarters in England

In this position you will be responsible for:

• ensuring the efficient running and operation of the Tech Support helpdesk
• efficient and effective monitoring and handling of all e-mail and telephone inquiries and within KPIs
• use of alarm panel, CCTV, and EAS remote access facility and software to make changes/fixes to these systems to minimise the number of engineer call outs
• ensuring that the service checklist is completed when a security system is serviced by a contracted engineer
• ensuring that all security equipment installed or changed out in any new, refurbished, or existing Company sites (and any other security installation project) are programmed with the correct company settings and configuration, and that they continue to function and transmit following handover
• maximizing business profitability by protecting all company assets

Join us if you have:

• experience in operating of the Tech Support helpdesk
• perceptiveness, accuracy, meticulousness and punctuality
• reliability, self-discipline, acting in accordance with the rules
• English level B2
• knowledge of German (nice to have)
• readiness to potentially work on some Saturdays/Sundays

Type of contract 📄

                Employment contract/B2B

Work model 💻

                In-office/hybrid – our office is located at ul. Prof. Życzkowskiego 10 (Kraków)

Benefits

• Discounts on products in our stores (JD Sports, Sizeer, 50 style, Timberland, Symbiosis, Umbro/Lotto)
• Medicover private health care
• MyBenefit cafeteria system
• Possibility to join the MultiSport programme
• Informal dress code
• Employee Referral Programme
• 30-minute lunch break within the working time
• Events, webinars, integrations, sport initiatives

WHAT OUR RECRUITMENT PROCESS LOOKS LIKE?

If your CV meets our criteria, you can expect:

Step. 1 Introductory phone call with our Recruiter, who will ask you about your experience and will tell you a little bit more about the company and the position.

Step. 2 In-person meeting with the Recruiter and your potential Manager in order to talk about the details of your experience. During the meeting, the representatives of the company will also tell you how we work in our company.

Step. 3 Feedback regarding the whole process – we will present you the job offer or thank you for the participation.

If you’re interested in working with our Team – be sure to send us your CV 📩: APLIKUJ